| Your company’s relationship with clients
is defined by their interaction with your customer service staff
and is a deciding factor on whether they will continue doing
business with you.
A prospective client’s perception of your company is
based on the image, attitude and professionalism of the first
person with whom they meet. It’s your customer service
team that sets you apart from your competitors.
The First Class Service program is designed to ensure that
the first impression your customer service team make is a
positive and lasting one. Our coaches will provide participants
with feedback and suggestions as to how they can apply their
newly acquired skills.
Remember, you only get one chance to make a first impression.
Duration:
1or 2 day program. Training can be tailored to meed the specific
requirements of your organisation.
Who should attend:
Customer service professionals, receptionists or accounting
professionals or anyone in your organisation who deals directly
with clients on a daily basis
Learning Outcomes
Participants will learn how to:
- Understand individual client needs
- Develop confidence in dealing with clients
- Create a positive first impression
- Establish and maintain effective client relationships
- Listen effectively and ask appropriate questions to clarify
understanding
- Deal with difficult / dissatisfied clients and create
a win-win solution
- Communicate effectively with a broad range of personality
types
- Represent the company in a thoroughly professional manner
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