| The telephone is still one of the most important
tools in business communications. For telemarketing professionals
it is their only channel of communication with clients.
Without the luxury of face-to-face contact, it is a prospective
client’s first perception of your company that determines
whether they deal with you.
The Telemagic program teaches participants how to effectively
use the telephone as a medium to achieving better results.
Duration:
1 or 2 day program. Training can be tailored to meed the specific
requirements of your organisation.
Who should attend:
Customer service professionals, receptionists, sales representatives,
accounting professionals or anyone in your organisation who
deals directly with clients on a daily basis
Learning Outcomes
Participants will learn how to:
- Manage calls effectively and achieve results
- Build rapport and develop relationships with clients
over the phone
- Listen effectively and ask open questions in order to
identify clients’ needs
- Respond professionally to difficult calls
- Maximise their productivity
- Identify personality differences
- Use their voice effectively over the phone
- Reach a mutually beneficial agreement with clients to
close a sale
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